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​ULTURSHOCK™ Return Policy

Last Updated: 03/07/2026

 

Last Updated: 03/07/2026

Thank you for shopping with KULTURSHOCK!.. Live A Healthy, Wealthy, Fit & Beautiful Lifestyle (“Kulturshock,” “we,” “us,” or “our”).

We aim to provide high‑quality products and a smooth shopping experience.

Because we work with multiple suppliers, fulfillment partners, and digital delivery systems, the following Return & Refund Policy applies to all purchases made on our website.

By completing a purchase, you agree to the terms below.

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🧾 1. All Sales Are Final Unless Otherwise Stated

Due to the nature of our products, including lifestyle goods, personal items, digital downloads, and made‑to‑order merchandise, all sales are considered final.

However, we do accept returns or replacements in specific qualifying situations, outlined below.

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📦 2. Eligibility for Returns or Replacements

We offer returns or replacements ONLY if:

✔️ The item arrives damaged

✔️ The item is defective

✔️ The wrong item was received

✔️ The item never arrived (verified by carrier investigation)

To qualify, you must contact us within 7 days of delivery with:

- Order number

- Photos of the product

- Photos of packaging

- Description of the issue

If approved, we will provide a replacement or store credit.

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🚫 3. Non‑Returnable Items

The following items cannot be returned or refunded:

- Digital products

- E‑books, guides, downloads

- Memberships or subscriptions

- Beauty, health, or personal‑use items

- Discounted or clearance items

- Gift cards

- Items marked “Final Sale”

- Any product used, worn, or altered

- Orders with incorrect addresses provided by the customer

These restrictions protect product integrity and prevent misuse.

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⏳ 4. Order Cancellation Policy

Orders may be canceled within 1 hour of purchase if they have not begun processing.

Once processing or shipping begins, cancellations are not guaranteed.

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🚚 5. Lost, Stolen, or Delayed Packages

Once a package is marked Delivered by the carrier:

- Kulturshock is not responsible for lost or stolen packages

- Customers must contact the carrier directly

- We may assist with filing a claim, but we cannot guarantee reimbursement

For packages marked In Transit, Delayed, or Pending, we must wait for the carrier’s investigation before issuing any resolution.

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🛠️ 6. Defective or Damaged Items

If your item arrives damaged or defective:

- Contact us within 7 days

- Provide photos and a description

- We will replace the item at no cost or issue store credit

We do not offer refunds for minor cosmetic imperfections that do not affect product function.

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💳 7. Refunds (If Applicable)

Refunds are issued only when:

- A replacement is unavailable

- A product is out of stock

- A verified carrier investigation confirms non‑delivery

- A return is approved and received in original condition

Refunds are issued to the original payment method and may take 5–10 business days depending on your bank.

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🔐 8. Fraud Prevention & Chargebacks

To protect our business:

- Filing a false claim or chargeback is considered fraud

- We provide carriers, payment processors, and banks with all order evidence

- Accounts involved in fraudulent activity may be banned

We encourage customers to contact us first, we resolve issues quickly.

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📩 9. How to Request a Return or Replacement

Email us at:

[Insert Support Email]

Subject: Return Request – Order #[Number]

Include:

- Full name

- Order number

- Photos of the issue

- Explanation of the problem

We respond within 24–48 hours.

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📘 10. Policy Acceptance

By purchasing from our website, you acknowledge and agree to this Return & Refund Policy.SITE POLICIES, MODIFICATION, AND SEVERABILITY

 

Credit or refund with proof of purchase. We’ll also provide free return shipping if your return is the result of our error (damaged, defective, or incorrect item, etc.). In other cases, a return postage fee or the charge will apply.

 

If your return is not the result of our error, your ‘true postage fee’* will apply. Once your return has been received, a credit or refund will be issued within 10 business days and an email confirmation will be sent to the email address you provided in your order/receipt.

 

* True postage fee. In many cases "!KULTURSHOCK!. Live, A Healthy, Wealthy, Fit, & Beautiful Lifestyle." will share in your postage cost therefore if you decide to return an item(s) we will charge you for the full cost of shipping.

 

To facilitate refunds, it is best that you call us before sending in item(s) for requesting a refund. With your return, please provide in written format, your Order or Invoice number and the reason you want to return each item (choose one of the following):

 

“W” – Ordered the wrong item.

 

“N” – Received an item that was not ordered.

 

“D” – Item was damaged, defective, or missing parts.

 

“I” – item did not arrive in time.

 

“O” Other (please describe).

 

Original Receipt

The original receipt or packing slip is required for all returns and exchanges.

 

Return & Exchange Period

Unopened products may be returned within 7 days of purchase with proof of purchase. Shipping fees are non-refundable (unless we make a mistake on your purchase).

 

Opened products may not be returned for any reason for health and safety reasons (unless the product is defective which guarantees you a cost-free reshipment of the product or an alternate product).

 

A 20% restocking fee is applicable to all returns. This amount will be deducted from the refund amount.

 

"!KULTURSHOCK!. Live, A Healthy, Wealthy, Fit, & Beautiful Lifestyle." reserves the right to deny any return or exchange.

 

Risk of Loss

All items purchased from "!KULTURSHOCK!. Live, A Healthy, Wealthy, Fit, & Beautiful Lifestyle." are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass directly to you upon our delivery to the carrier (United States Postal Service – USPS) and "!KULTURSHOCK!. Live, A Healthy, Wealthy, Fit, & Beautiful Lifestyle." is not liable for the order nor has an obligation to refund the order should the order be lost or damaged while in the possession and care of the carrier.

 

"!KULTURSHOCK!. Live, A Healthy, Wealthy, Fit, & Beautiful Lifestyle." may exercise discretion, as a one-time courtesy, to resend or refund (minus shipping fees) a lost or damaged order in the possession and care of the carrier and predicated upon the customer first filing a claim with the carrier and submitting proof of the filed claim to "KULTURSHOCK!!! Live, A Healthy, Wealthy, Fit, & Beautiful Lifestyle.".

 

Non-Returnable Items

Some items cannot be returned, including:

 

Digital Material / Courses

Downloadable Documents for Viewing

E-Books

Our digital material and media products are currently delivered via the Internet to view and/or download. After your purchase has been approved, we will process your order. Orders are typically processed within (1) hour to twenty-four (24) hours. Once your order has been processed, we will send you an email confirmation informing you of your enrollment / welcome email using the email address provided from your purchase order/invoice.

 

We stand behind our products and your satisfaction with them is important to us. However, because our products are digital material and media goods delivered via the Internet to protect our intellectual property, we generally DO NOT offer refunds. If you change your mind about your purchase AND you have NOT downloaded our digital material/media products, and have viewed less than 5% of our product, we may issue a refund upon your request in writing. Email support@kulturshock.com. We will handle refund requests on a case-by-case basis and refunds are issued at our sole discretion. Refunds requests, if any, must be made within three (3) days of your original purchase. A copy of your original receipt be sent via email with the following information is required when sending your refund request email: First/Last Name and email address used to establish the account.

 

Returns By Mail

 

You can also return online purchases through the mail to the address where we receive mail. To return your online purchase by mail:

 

Pack your return in the original shipping package, if possible.

Include the packing slip and return label, and indicate the reason for the return.

Include all original packing materials, manuals and accessories.

Send your returned order to the following address:

!KULTURSHOCK!. Live, A Healthy, Wealthy, Fit, & Beautiful Lifestyle. LLC."

 

Mailing Address:

 

4901 Saratoga Blvd Suite 1033

 

For proof of delivery, we recommend that you return items via UPS or insured USPS.

 

Unless "!KULTURSHOCK!. Live, A Healthy, Wealthy, Fit, & Beautiful Lifestyle." is responsible for a mistake with your order, all shipping fees associated with a return is the liability of the sender.

 

NOTE: To facilitate refunds, it is best that you call us before sending in item(s) for refund. Please have your personal information and receipt of purchase.

 

Refund Method

For online purchases (products or digital material/courses):

 

Refunds will be credited to the original credit card or PayPal account.

 

If "!KULTURSHOCK!!! Live, A Healthy, Wealthy, Fit, & Beautiful Lifestyle." is experiencing technical difficulty or issues with its merchant account provider, "KULTURSHOCK!!! Live, A Healthy, Wealthy, Fit, & Beautiful Lifestyle." reserves the right to issue refunds via company check or money order.

 

Refunds can only be given to the buyer who made the original purchase. No exceptions!

 

Contact Customer Service

stayhealthywealthy.fit@gmail.com - Monday through Friday, 10am to 4pm (Mountain Standard Time)

 

"!KULTURSHOCK!. Live, A Healthy, Wealthy, Fit, & Beautiful Lifestyle." We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.​